I had a serious issue with the payment process.
I had already prepaid for the booking through 訂房網站, but the hotel still charged me again at check-out, including an additional charge for breakfast, which I never booked or consumed. After leaving, I had to follow up with both the hotel and 訂房網站 to sort out the issue. This was inconvenient and disappointing.
The manager was polite in communication. Although he replied once and said the front desk staff would help, he put the responsibility on the reception and never followed up after I explained I had already checked out. I send email with receipts and details, but received no reply. This lack of accountability was disappointing and unprofessional.
203811****
夫妻/情侶出遊 複式三人房
入住於2025年08月
4.0
評價於:2025年09月07日
房間比較小,衞生和服務不錯,早餐一般
訪客用戶
好友出遊 複式三人房
入住於2025年05月
1.0
評價於:2025年06月04日
I had a serious issue with the payment process.
I had already prepaid for the booking through 訂房網站, but the hotel still charged me again at check-out, including an additional charge for breakfast, which I never booked or consumed. After leaving, I had to follow up with both the hotel and 訂房網站 to sort out the issue. This was inconvenient and disappointing.
The manager was polite in communication. Although he replied once and said the front desk staff would help, he put the responsibility on the reception and never followed up after I explained I had already checked out. I send email with receipts and details, but received no reply. This lack of accountability was disappointing and unprofessional.
203811****
夫妻/情侶出遊
複式三人房
入住於2025年08月
訪客用戶
好友出遊
複式三人房
入住於2025年05月
203811****
夫妻/情侶出遊 複式三人房
入住於2025年08月
訪客用戶
好友出遊 複式三人房
入住於2025年05月